PAIA Manual

1. Introduction

This manual is published in accordance with Section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). It provides information about the records held by Kooluma (PTY) LTD and the procedures to request access to these records.

2. Company Details

3. Information Officer

The Information Officer is responsible for handling PAIA requests:

4. Guide on PAIA

The South African Human Rights Commission has compiled a guide on how to use PAIA. This guide is available in all official languages and can be obtained from:

5. Categories of Records

Kooluma.com holds the following categories of records:

5.1 Company Records

• Company registration documents
• Memorandum and Articles of Association
• Shareholder information
• Director information

5.2 Financial Records

• Annual financial statements
• Tax records and returns
• Banking records
• Payment processing records
• Invoices and receipts

5.3 Customer Records

• Customer account information
• Service agreements and contracts
• Billing and payment history
• Usage data and bandwidth consumption
• Support tickets and correspondence

5.4 Operational Records

• Network infrastructure documentation
• Service provider agreements
• Policies and procedures
• Marketing materials

5.5 Human Resources Records

• Employee contracts
• Personnel files
• Payroll records
• Training records

5.6 Legal and Compliance Records

• Licenses and permits
• ICASA compliance documentation
• Legal correspondence
• Dispute resolution records

6. How to Request Access to Records

To request access to records held by Kooluma.com:

1. Complete the prescribed PAIA request form (Form A or Form C)
2. Provide sufficient detail to identify the record(s) requested
3. Specify your preferred form of access (inspection, copy, etc.)
4. Provide proof of identity
5. Pay the applicable request fee (if any)
6. Submit the request to the Information Officer

7. Request Fees

The following fees may apply to PAIA requests:

• Request fee: R50.00 (for non-personal information requests)
• Access fees: As prescribed in the PAIA regulations
• Reproduction fees: As prescribed in the PAIA regulations

Note: Requests for personal information about the requester are exempt from the request fee.

8. Processing Timeline

Kooluma.com will respond to PAIA requests within 30 days of receipt. This period may be extended by an additional 30 days if the request is complex or voluminous, with written notice to the requester.

9. Grounds for Refusal

Access to records may be refused on the following grounds:

• Protection of personal information of third parties
• Commercial information of third parties
• Confidential information of third parties
• Protection of safety of individuals
• Protection of commercial information of Kooluma.com
• Legal professional privilege
• Other grounds specified in PAIA

10. Remedies Available

If your PAIA request is refused, you may:

• Lodge an internal appeal with Kooluma.com
• Apply to court for appropriate relief
• Lodge a complaint with the Information Regulator

11. Availability of Manual

This PAIA Manual is available:

• On our website: https://kooluma.com.co.za/legal/paia
• At our offices during business hours
• From the South African Human Rights Commission

12. Updates to This Manual

This manual may be updated from time to time. The latest version will always be available on our website.