Privacy Policy

1. Introduction

Kooluma (PTY) LTD, trading as Kooluma.com ("we", "us", or "our"), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

This policy complies with the Protection of Personal Information Act (POPIA) 4 of 2013 and other applicable South African data protection laws.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Name, surname, and identity number
• Contact details (email address, phone number, physical address)
• Banking details for payment processing
• IP addresses and device information
• Service usage data and bandwidth consumption

2.2 Technical Information

We automatically collect certain technical information, including:

• Network protocols and bandwidth usage patterns
• Connection logs and timestamps
• Device and browser information
• Location data (for LTE services)

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and maintaining internet services
• Processing payments and managing subscriptions
• Customer support and communication
• Network management and optimization (including packet shaping)
• Compliance with legal obligations
• Marketing communications (with your consent)
• Fraud prevention and security

4. Information Sharing

We may share your information with:

• Service Providers: Third-party bandwidth providers (Internet Solutions, MTN, Telkom, Openserve, etc.)
• Payment Processors: For processing debit orders and credit card payments
• Legal Authorities: When required by law or to protect our rights
• Business Partners: SASASA International and other authorized partners

We do not sell your personal information to third parties.

5. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Object to processing of your information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. After termination of services, we may retain certain information for record-keeping and legal purposes.

8. Marketing Communications

By using our services, you consent to receiving marketing emails from Kooluma.com. You may unsubscribe at any time by:

• Clicking the unsubscribe link in our emails
• Emailing admin@kooluma.com.co.za

9. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website at https://kooluma.com.co.za/legal/privacy and become effective immediately upon posting.

11. Contact Information

For privacy-related inquiries or to exercise your rights, contact us at:

12. Information Regulator

If you have concerns about how we handle your personal information, you may contact: